Cloud technology has evolved drastically over a short span of time. For consecutive third year, cloud computing has emerged as one of the top three technological investments made by big IT giants.

Most businesses have already made a move to this robust cloud platform due to the plethora of benefits associated with it.

According to a recent survey conducted by Gartner, a leading technology research firm, \'50% of CRM tools will most likely be delivered by cloud in 2015 and by 2025, 85% of CRM offerings will be hosted in the cloud\'

Most of the organizations are hosting their CRM in the cloud, due to its cost effectiveness and flexibility in operations. The CRM tool hosted in the cloud has its own distinct advantages in comparison to the traditional method of deploying CRM in a data center.

Cloud based CRM enables businesses to form instant business strategies. It also reduces the hassles involved in building and maintaining the in house IT infrastructure.

The CRM systems are usually getting hosted on the Hybrid cloud platform, wherein the customer data is safely kept in a data center and the applications are operated in the public cloud.

However, some businesses may prefer to maintain their CRM in the private cloud because of the company policies that prevents them from keeping the critical customer info in the data center.

Cloud based CRM is expected to witness a huge upsurge in the next ten years. According to a leading research firm, \'85% of the CRM’s will be SaaS by 2025\'